Troubleshooting Common Issues

My changes aren't saving

Possible causes:

• Internet connection lost
• Browser offline

Solutions:

1. Check your internet connection
2. Look for "Disconnected" indicator in the top bar
3. Wait for reconnection - changes will auto-sync
4. If issue persists, refresh the page (your work is saved locally)

I can't see other team members' changes

Solutions:

1. Refresh your browser
2. Check if you're viewing the same project
3. Verify both users have active internet connections
4. Clear browser cache if problem persists

Gantt chart not displaying correctly

Common causes:

• Tasks missing start/end dates
• Browser cache issues

Solutions:

1. Ensure all tasks have start and end dates
2. Clear browser cache (Ctrl+Shift+Del)
3. Try a different browser
4. Disable browser extensions temporarily

Statistics showing incorrect numbers

Solutions:

1. Refresh the page
2. Check if calculations are still in progress (loading indicator)
3. Verify task hours and progress percentages are correct

Plexo is running slowly

Possible causes:

• Too many tasks (near limit for your plan)
• Too many browser tabs open
• Old browser version

Solutions:

1. Use filters to show fewer tasks at once
2. Close unnecessary browser tabs
3. Update to latest browser version
4. Try Chrome for best performance
5. Consider upgrading plan if at task limit

I accidentally deleted a task

Current solution:

Unfortunately, deleted tasks cannot be recovered automatically. We recommend exporting your project regularly as backup.

Coming soon: Version history and undo functionality.

Import failed or data looks wrong

Solutions:

1. Check Excel/CSV file format
2. Ensure column headers are clear
3. Verify data types (numbers in hour columns, text in name columns)
4. Remove any special formatting from Excel
5. Try importing a small sample first to test

Can't log in / Forgot password

Solutions:

1. Click "Forgot Password" on login page
2. Enter your email
3. Check your email for reset link
4. Create new password

If you don't receive the email, check your spam folder.

Invitation link not working

Solutions:

1. Check if invitation has expired (valid for 7 days)
2. Ask admin to resend invitation
3. Try copying link manually instead of clicking

Payment failed

Solutions:

1. Click your profile image in the upper right corner, then select "Subscriptions & Billing"
2. Click "Update Payment Method"
3. Enter valid payment information
4. Retry payment

You have a 7-day grace period to fix payment issues.

Can't upgrade to Professional

Check:

• Are you the Organization Admin?
• Is your browser blocking the redirect to LemonSqueezy checkout page?

If issue persists, contact support@plexo.work