Refund Policy

Last Updated: January 2025

1. Overview

At Plexo, we want you to be completely satisfied with our Service. This Refund Policy explains our policies regarding refunds, cancellations, and billing for all subscription plans.

2. 14-Day Free Trial

We offer a 14-day free trial for the Professional plan. During the trial period:

  • You will not be charged for the first 14 days
  • You can cancel at any time during the trial without any charge
  • If you do not cancel before the trial ends, you will be automatically charged for the subscription
  • No refund is necessary for trial cancellations as no payment is made

3. 30-Day Money-Back Guarantee

3.1 Eligibility

We offer a 30-day money-back guarantee for the first payment of a new subscription (Professional or Enterprise plan). You are eligible for a full refund if:

  • This is your first subscription to a paid plan
  • You request a refund within 30 days of your first payment
  • Your account has not been used for fraudulent or abusive activities

3.2 Not Eligible

The following are not eligible for refunds under the 30-day guarantee

  • Renewal payments (second month onwards)
  • Upgrade or downgrade charges
  • Accounts that have been previously refunded
  • Enterprise custom contracts (subject to contract terms)

4. Renewal Payments

4.1 No Refunds for Renewals

Subscription renewal payments are non-refundable. Renewals occur automatically at the end of each billing period (monthly or yearly).

4.2 Cancellation Before Renewal

To avoid being charged for the next billing period, you must cancel your subscription before the renewal date. Upon cancellation

  • You will retain access to paid features until the end of the current billing period
  • No refund will be provided for the unused portion of the current period
  • You will not be charged for subsequent billing periods

5. Prorated Refunds

5.1 Upgrades

When you upgrade from one plan to another (e.g., FREE to PROFESSIONAL):

  • You will be charged only for the difference between plans
  • The charge is prorated based on the remaining days in your current billing period
  • No refunds are issued for upgrades

5.2 Downgrades

When you downgrade from one plan to another (e.g., PROFESSIONAL to FREE):

  • The downgrade takes effect at the end of the current billing period
  • No refunds are provided for the remaining time on your current plan
  • You will continue to have access to paid features until the billing period ends

6. Payment Failures

6.1 Grace Period

If a payment fails, we provide a 7-day grace period during which

  • Your subscription remains active
  • You will receive email notifications to update your payment method
  • LemonSqueezy (our payment processor) will attempt to retry the payment automatically

6.2 Automatic Downgrade

If payment is not successful within 7 days:

  • Your subscription will be automatically canceled
  • Your account will be downgraded to the FREE plan
  • No refund is provided as no successful payment was made

7. Enterprise Contracts

Refunds for Enterprise custom contracts are subject to the terms specified in your individual agreement. Please contact our sales team at sales@plexo.work for assistance.

8. On-Premise Licenses

On-Premise license purchases are subject to the following refund policy:

  • 30-day refund period from the date of purchase
  • Refunds are issued only if the license has not been activated or deployed
  • License renewals are non-refundable
  • Custom development and onboarding fees are non-refundable

9. How to Request a Refund

9.1 Request Process

To request a refund, please follow these steps:

  1. Email us at support@plexo.work with the subject line "Refund Request"
  2. Include your account email address and organization name
  3. Provide a brief reason for the refund request (optional but helpful)
  4. Specify the transaction date and amount

9.2 Processing Time

Refund requests are typically processed within:

  • 2-3 business days for approval/denial notification
  • 5-10 business days for the refund to appear in your account (depends on your payment method and bank)

9.3 Refund Method

Refunds will be issued to the original payment method used for the transaction. We cannot issue refunds to a different payment method or account.

10. Chargebacks

If you initiate a chargeback with your credit card company or bank without first contacting us:

  • Your account will be immediately suspended
  • All data may be deleted after 30 days
  • A chargeback fee may be applied to cover processing costs

Please contact us first to resolve any billing issues before initiating a chargeback.

11. Exceptional Circumstances

We may consider refund requests outside of this policy on a case-by-case basis for exceptional circumstances, such as:

  • Extended service outages or critical bugs that prevent Service use
  • Duplicate charges due to technical errors
  • Billing errors or mistakes

These decisions are made at our sole discretion and do not create a precedent for future requests.

12. Non-Refundable Items

The following are non-refundable under any circumstances

  • Subscription fees after 30 days from initial payment
  • Renewal payments (second billing period onwards)
  • Setup fees or onboarding charges
  • Custom development or integration work
  • Training and consulting services
  • Domain or SSL certificate purchases (if applicable)

13. Organization Deletion

Deleting your organization does not automatically entitle you to a refund. Organization deletion does not mean a refund, and if you have an active subscription

  • Cancel your subscription before deleting your organization
  • Wait for the current billing period to end
  • Then delete your organization to avoid future charges (please contact support@plexo.work to request organization deletion)

14. Taxes and Fees

All refunds are processed for the base subscription amount only. Taxes, VAT, and payment processing fees are generally non-refundable and are handled by LemonSqueezy (our payment processor) according to local tax laws.

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

16. Questions

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@plexo.work
 Billing: billing@plexo.work
 Company: ABCTech Software